ITIL Foundation Course
ITIL V3 Foundation Training & Certification Course
ITIL, popularly known as information technology infrastructure library is a set of detailed practices for IT service management that aligns the need of IT services with the business needs. The ITIL foundation training course teaches all the 5 stages in the ITIL service life cycle.
About the course: The ITIL foundation training course teaches students the ITIL processes, concepts and functions along with their application into the day to day IT working with specific enough practical training. This course teaches students how to design, develop and implement IT services.
This course teaches students how to manage business risk, strengthen consumer relations, establish cost effective practices and build a suitable IT environment that provides for large scale growth and development.
By the end of this course the students will have knowledge how to understand an existing ITSM implementation, and introduce it to new organizations, and appear for the ITLM exam.
Prerequisites: essential requirements for this course. This is basically an IT services course and requires people to have basic knowledge of IT services. This course doesn’t focus on the basics but teaches other topics in great detail.
Target students: People willing to require a basic understanding of the ITIL framework, people interested in exploring the functions of IT managers, operation staff and development staff can all join this course. Students willing to enhance their IT qualifications for better carrier options can also join this course.
ITIL V3 Foundation Syllabus Outline:
The objective of ITIL V3 foundation qualification is to introduce you to ITIL and make you aware of the ITSM processes, their goals, objectives, and key processes and functions. Entire syllabus is covered in 7 units. Below is a brief list of topics covered in each of the units.
Unit 1: ITIL And The Service Lifecycle
- Introduction of ITIL (The Framework, Lifecycle, Publications, Quality, and Governance)
- Introduction of Best Practices and Guidelines
- Introduction of relationship between various ITIL lifecycle processes
- Understanding of Functions, Processes, and Roles
Unit 2: Service Strategy
- Introduction of Service Strategy (The Concept, Objectives, and its Fit within the ITIL Framework)
- Key Definitions (Value, Warranty and Utility, Resources, Service Portfolio)
- Introduction of Service Strategy Processes
- Demand Management
- Financial Management
- Explanation of a Business Case
- Explanation of how may all these work in your organization
Unit 3: Service Design
- Introduction of Service Design (The Concept, Objectives, and its Fit within the ITIL Framework)
- Key Definitions (Four Ps, Five Major Aspects of Design, Service Package)
- Introduction to Service Design Processes
- Service Level Management
- Service Catalogue Management
- Supplier Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Explanation of Business Value
- Explanation of how may all these work in your organization
Unit 4: Service Transition
- Introduction of Service Transition (The Concept, Objectives, and its Fit within the ITIL Framework)
- Introduction to Service Transition Processes
- The Transition Planning & Support Process
- The Change Management Process
- The Service Asset & Configuration Management Process
- The Release & Deployment Management Process
- Knowledge Management
- Explanation of how may all these work in your organization
Unit 5: Service Operation
- Introduction of Service Operation (The Concept, Objectives, and its Fit within the ITIL Framework)
- Key Concept (Role of Communication)
- Introduction to Service Operation Function
- The Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function
- Introduction to Service Operation Processes
- The Incident Management Process
- The Event Management Process
- The Request Fulfilment Process
- The Problem Management Process
- The Access Management Process
- Explanation of how may all these work in your organization
Unit 6: Continual Service Improvement
- Introduction of Continual Service Improvement (The Concept, Objectives, and its Fit within the ITIL Framework)
- Key Definitions
- The Deming Cycle
- The Seven-Step Improvement Process
- Governance and ITSM
- CSI Approach
- Success Model
- Measurements & Metrics
- Explanation of how may all these work in your organization
Unit 7: Technology And Architecture
- Overview of some of the products available in market helping in ITSM journey
- Architecture Guidelines
